Westlake Medical Center is committed to providing all of our clients with exceptional care. When a client cancels without giving enough notice, they prevent another client from being seen.

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that allotted appointment per day, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 24 hours in advance because we know how easy it is to forget an appointment you booked months ago. Since the services are reserved for you personally, a Cancellation fee will apply.

• Cancellation of scheduled appointment at least 24 hrs. prior to appointment time: NO CHARGE
• Cancellation of scheduled appointment less than 12hrs. of appointment time: FULL CHARGE
• No Show – No Phone Call to cancel appointment: FULLCHARGE

Unavoidable circumstances may warrant special consideration, but please note that the above charges will apply to most cancellations. It is your responsibility to know when your appointment is scheduled. Less than 24 hours’ notice doesn’t allow Westlake Medical Center sufficient time to offer that session or perspective client’s adequate time to prepare for their session. Thank you for understanding the importance of keeping your appointment.